Frequently Asked Questions
Do you provide medical advice?
Nope. We’re more like a doula than a midwife, and are available to provide guidance, education, and support and to help you understand your options and advocate for yourself. We do share insights and ideas gathered from our experts and other new parents. And we’ll let you know when we think it sounds like you might want to reach out to a doctor, therapist or other expert.
What kind of content do you send?
Our program uses as its foundation the postpartum care plan outlined in the American College of Obstetricians and Gynecologists (ACOG) paper Optimizing Postpartum Care. Our team of OB-GYNs, psychiatrists, primary care providers, pediatricians, pelvic floor physical therapists, lactation consultants, and mothers creates all our content. We follow the screening guidelines set out by Postpartum Support International (PSI). We include cognitive behavioral therapy (CBT) techniques, which are shown to reduce the likelihood of of postpartum depression and anxiety.
Our content is created with and reviewed by OB-GYNs, lactation consultants, pelvic floor physical therapists, psychiatrists, general practitioners, and pediatricians.
How often do you text?
We send more information and ideas right after your delivery (when the adjustment is most dramatic) and taper off to a couple times a week. We’re available to answer your questions 7 days a week.
How quickly do the coaches respond?
We’ll get back to you within 24 hours, usually more quickly than that.
Do you have a program for dads or partners?
Not yet. We understand there’s a huge need here, and someday we hope to expand our offerings. We’d love to hear from you if this is of interest to you!
What does ‘beta’ mean?
It means we’re testing out the service with a limited group of users and gathering feedback on your experience. So we’ll you periodically to provide some quick feedback on your experience with the service. By participating in our beta test, you are directly involved in helping us improve the service for others.
If you're experiencing a medical emergency, please call 911 or go to your local emergency room.
If you’re experiencing thoughts or impulses that put you or anyone else in danger, please contact the National Suicide Help Line at 1-800-273-8255, call 911, or go to your local emergency room.